Privacy Policy

1. Who We Are

4 You Moving Services Ltd. ("4 You Moving", "we", "us", or "our") operates the website 4youmoving.com and provides professional moving services throughout Metro Vancouver and the Fraser Valley, British Columbia, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and the BC Personal Information Protection Act (PIPA).

2. Information We Collect

We may collect the following types of personal information:

Contact information: name, email address, phone number
Service information: pickup and delivery addresses, moving date, service type, and special requirements
Payment information: processed securely through our payment provider; we do not store full card numbers
Communications: messages you send via our contact or quote forms
Technical data: IP address, browser type, pages visited, and referral source (collected via analytics tools)

3. How We Use Your Information

We use your personal information to:

Provide, schedule, and confirm moving services
Respond to your inquiries and quote requests
Process payments and send receipts
Send service-related communications (confirmations, reminders)
Improve our website and services through analytics
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Disclosure of Your Information

We may share your information with:

Service providers: third-party vendors who assist with payment processing, email delivery, and analytics, bound by confidentiality agreements
Legal authorities: when required by law, court order, or to protect the rights and safety of our customers and staff
Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and collect analytics data. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of the site. We use a cookie consent mechanism to obtain your permission before loading non-essential tracking scripts.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Quote and booking records are typically retained for 7 years for tax and legal compliance purposes.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. All data transmitted through our website is encrypted via HTTPS/TLS.

8. Your Rights

Under applicable Canadian privacy law, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for non-essential uses (subject to legal or contractual restrictions)
Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.